Support coordination
Remove unnecessary data entry and focus on billable hours that make a meaningful impact on customers.
Manage support plans and coordinate services with our simple, support coordination software. With streamlined processes, you can meet the actual needs of participants to make a real difference in their lives.
Know what to do next with your customer’s budget
Demystify the art of budgeting and get real-time feedback on how you are utilising your customer’s budget as it happens.
- Get granular on the line item breakdown so you can advocate in plan reviews armed with data.
- Switch between an hourly or dollar value to understand your customer’s spend in real-world terms.
Surface the content you need in a few clicks
Unify customer information on one source of truth and never miss a beat about who a customer is or what their preferences are.
- Author notes once and store them forever. Create and view notes and documents to share with relevant parts of the business.
- Build upon your organisation's internal IP with historical logs and time-based activity — instead of letting it get lost in excel sheets.
Reclaim more time for meaningful work
Banish the admin burden with intuitive workflows and quickly generate a billable activity record directly from the customer’s profile.
- Our NDIS support coordination software GoodHuman stays one step ahead with pre-populated, automated activity record generation based on your recent activity.
- Customise activity records to work for you — set a default time increment or apply a non-billable discount.
Show value even before the first meet and greet
Organise your customer enquiries to make it easier for everyone to get on the same page.
- Generate sophisticated funding package quotes including category and line item level information about your services — plus your allocated budget split from external provider services.
- Easily convert enquiries to active customers by creating a digital service agreement with the built-in NDIS pricing arrangement and limits and continue enriching their profile.
Protect customer privacy with confidence
Restricted CoS access and service-level privacy permissions ensure your support coordination services and records are out of sight from the rest of your organisation.
- Identity and permissions based infrastructure.
- Decide who and when you share notes and distribute them as desired.
FAQs
What is NDIS software?
An NDIS software is a solution that specialises in enabling disability service providers to operate more efficiently. Disability service providers benefit from software purpose-built for the NDIS because it allows them to maintain compliance with the National Disability Insurance Scheme requirements and automate tasks that would typically be complex and time consuming. Solutions may include features such as an NDIS CRM, disability workforce management, NDIS case note management, rostering schedulers and reporting on client care plans.
How to choose an NDIS software?
It’s important to plan ahead and choose a software that will scale with your business over the next 5-10 years. Identify all the inefficient processes in your business, as there may be an opportunity to solve multiple inefficiencies with a single solution. Some important functionality include:
- Built-in NDIS price guides
- Automated billing
- Real-time NDIS budget tracking
- Workforce rostering
- NDIS compliance management
- CRM for client case notes
What are the benefits of using an NDIS management software?
Disability support providers can overcome many of the inefficiencies in their day-to-day operations. In particular, NDIS management software helps teams save time on processes that affect NDIS compliance such as rostering, billing, service agreements, quotes, care information and incident reporting.
What functionality does an NDIS provider need to operate effectively?
Disability service providers often find themselves bringing together an expensive suite of applications to operate; a Client Management System for record-keeping, a CRM for communications, payroll and finance systems for invoicing, and rostering and time attendance software for workforce management. The best NDIS software incorporates all of these functions natively.
What is an NDIS CRM?
An NDIS CRM gives disability service providers a single source of truth for client relationship management. GoodHuman eliminates double handling and booking and billing errors with rich and dynamic customer relationship management tools. Every single automation in GoodHuman is driven by each customer’s digital service agreement, their support needs, care information and more.
NDIS rostering software typically helps administrators automate tasks such as filling empty shifts and managing break compliance. GoodHuman’s rostering functionality is natively connected to all other parts of your operation which means that scheduling is linked to your staff costs within the NDIS price guide and the Social, Community, Home Care and Disability Services Industry Award (SCHADS) award. Smart rostering also helps support providers be more deliberate in the way they match their workers to customers and shifts, creating better outcomes for everyone.
Who can benefit from GoodHuman’s support coordination software?
Our NDIS support coordination simplifies managing NDIS plans, coordinating services, tracking budgets and achieving better outcomes for all humans involved – connecting the dots between NDIS participants, rostering teams, bookings and billings so forward-thinking providers (like you!).
How does GoodHuman’s support coordination software improve efficiency?
Our support coordination software improves efficiency by streamlining many time-consuming tasks like rostering, billing, invoicing and NDIS claim requests. It also brings everyone on the same page with client services, keeping compliance on track and integrating pricing updates.
What are the key features?
GoodHuman transforms the way services are delivered including purpose-built tools for NDIS support and much more by connecting all the moving pieces of your organisation.
Automate repetitive tasks and effortlessly share accurate, real-time information with those who need it, exactly when they need it. Our intuitive support coordination software integrates delightfully human details across every workflow to make delivering personalised services easy.
Can GoodHuman’s software handle NDIS compliance?
Our support coordination software builds in compliance, keeping all your essential documents and records in one spot. With purpose-built tools like detailed incident reporting, automated alerts for expiring accreditations, and same-day updates for pricing changes, staying compliant has never been easier.
Does GoodHuman support multiple users or teams?
Subscriptions for GoodHuman start at $25 per month for a minimum of 50 users – enterprise pricing is available on request.
Why choose GoodHuman’s support coordination software?
Whether you’re a large organisation supporting thousands of Australians or a small business making a difference in your local community, our software helps you do more good for more people.
With everything from services to bookings in one easy-to-use system, you can set it and forget it—knowing GoodHuman will let you know when a little human touch is needed.
