Digital service agreements
Bookings, billing and customer data is driven by digital service agreements — creating automation that you won’t see anywhere else.
Every client’s NDIS service agreement is at the heart of what you do, shaping everything from scheduling to invoicing. That’s why it’s so important to have everything connected in one easy-to-manage place. With automation taking careful care of the details, you can skip the manual tasks, avoid errors, and ensure every service is billed accurately and on time. It’s a smarter, simpler way to work that frees you up to go the extra mile with good that goes above and beyond.
Automate your billing calculation
Stop looking up line items - GoodHuman's automated billing engine selects the most accurate line item from the customer's NDIS service agreement to charge for a booking based on all conditions, reducing your billing time from hours to minutes.
Create a schedule of support
Build out accurate and comprehensive quotes by applying the relevant days and times you wish to provide a service to a customer in GoodHuman. Save time by adding transport before and after a booking, the appropriate ratio, as well as automatically charging for any non face-to-face claims.
Stay compliant with time-based alerts
Ensure you’re always up to date with your customer service agreements. GoodHuman will automatically drive warnings to alert you when a service agreement is approaching expiry, based on the number of days notice configured to your business.
Signed, sealed and delivered
Speed up the signing process with a single source of truth. Simply download a customer’s digital service agreement as a PDF, email it or print it out for signing and then mark it as signed on GoodHuman.
Keep track of every change
Breeze through audit-time with foolproof versioning history that allows anyone to make (and track!) service agreement edits on the fly.
FAQs
What is NDIS software?
An NDIS software is a solution that specialises in enabling disability service providers to operate more efficiently. Disability service providers benefit from software purpose-built for the NDIS because it allows them to maintain compliance with the National Disability Insurance Scheme requirements and automate tasks that would typically be complex and time consuming. Solutions may include features such as an NDIS CRM, disability workforce management, NDIS case note management, rostering schedulers and reporting on client care plans.
How to choose an NDIS software?
It’s important to plan ahead and choose a software that will scale with your business over the next 5-10 years. Identify all the inefficient processes in your business, as there may be an opportunity to solve multiple inefficiencies with a single solution. Some important functionality include:
- Built-in NDIS price guides
- Automated billing
- Real-time NDIS budget tracking
- Workforce rostering
- NDIS compliance management
- CRM for client case notes
What are the benefits of using an NDIS management software?
Disability support providers can overcome many of the inefficiencies in their day-to-day operations. In particular, NDIS management software helps teams save time on processes that affect NDIS compliance such as rostering, billing, service agreements, quotes, care information and incident reporting.
What functionality does an NDIS provider need to operate effectively?
Disability service providers often find themselves bringing together an expensive suite of applications to operate; a Client Management System for record-keeping, a CRM for communications, payroll and finance systems for invoicing, and rostering and time attendance software for workforce management. The best NDIS software incorporates all of these functions natively.
What is an NDIS CRM?
An NDIS CRM gives disability service providers a single source of truth for client relationship management. GoodHuman eliminates double handling and booking and billing errors with rich and dynamic customer relationship management tools. Every single automation in GoodHuman is driven by each customer’s digital service agreement, their support needs, care information and more.
NDIS rostering software typically helps administrators automate tasks such as filling empty shifts and managing break compliance. GoodHuman’s rostering functionality is natively connected to all other parts of your operation which means that scheduling is linked to your staff costs within the NDIS price guide and the Social, Community, Home Care and Disability Services Industry Award (SCHADS) award. Smart rostering also helps support providers be more deliberate in the way they match their workers to customers and shifts, creating better outcomes for everyone.
What is a digital service agreement?
An NDIS service agreement is more than just a contract – it’s a shared understanding between participants and service providers. It clearly sets out the details that matter, like the type of support, costs, delivery arrangements, and any specific requirements. By outlining expectations on both sides, it ensures everyone is on the same page.
How does GoodHuman simplify service agreements?
Make signing faster and easier with one system that builds service agreements online for NDIS services. Download a client’s digital service agreement as a PDF, send it via email, or print it out for signing – then mark it as signed in GoodHuman with just a click. These digital service agreements power your bookings, billing, and customer data, unlocking seamless automation you won’t find anywhere else.
How do alerts help me stay compliant with service agreements?
GoodHuman sends automatic alerts when your NDIS service agreements are nearing expiry, customised to a notice period that works for you.
Can I track changes made to service agreements?
Sail through audit time with ease, thanks to a rock-solid version history that lets you edit and track service agreements effortlessly. Every change is logged and transparent, so you’re always ready to show the full picture.
Why is participant documentation important for an NDIS audit?
Clear and accurate participant documentation is key when it comes to showing your compliance during an NDIS audit. It ensures that every service you provide is properly recorded and backed up, giving you the peace of mind that everything is in place when it matters most.
How can NDIS CRM software make audit prep smoother?
An NDIS incident management tool simplifies documentation, capturing all the necessary details quickly and accurately. This not only cuts down on admin tasks but also strengthens NDIS compliance. By connecting all participant data, our software makes it easy to organise and access everything your good humans need to tick off the NDIS audit checklist, helping you stay ahead with confidence.
