Features for human services
Get everyone on the same page with GoodHuman’s customer, workforce and billings management tools.
.webp)
Customer
Put customer at the heart of every workflow
GoodHuman’s connected customer management system ensures client records are up-to-date, easily accessed by your team and information is shared across every workflow.
Customer management system
Customer-directed
care at scale
Say goodbye to double handling booking and billing information. Your customer’s digital service agreement and their unique wants and needs drive every single automation in GoodHuman so you can provide the best support every time.
Build a more human picture of every customer
One place for all your progress notes, incident reports and documents.
Capture a better picture of every customer with NDIS funding, service agreements and care information all linked across every customer's profile.
NDIS plans, notes, funding, and service agreements all connected and updating in real-time.
workforce
Your whole team in one place
Schedule your front team in seconds and match the best support worker to every shift to create better outcomes for everyone.
Match the right team member to every customer
See at a glance every roster, team member and shift on GoodHuman. Team members are recommended based on their experience with a customer, their skills and availability. Set a recurring roster and manage only by the exception — and let automation complete the rest!
Flexibly manage your team’s working hours
Availability data feeds directly into GoodHuman’s smart rostering tool, so each time you create a new shift, you can see at a glance who is the best fit based on their typical working fortnight or pending leave requests.
Give your team the tools they need to do their best work
Claim expenses, capture customer notes, incident reports and more while on the move.
Tidy your timesheets by keeping accurate records of when your team starts and finishes their shifts.
Ensure details are remembered and invoicing isn’t delayed by prompting team members to complete shift notes, incidents and tag goals when they are top of mind.
Equip your team with the care information they need well ahead of every shift — including customer needs, shift notes and instructions.
Get a clear picture of your workforce capacity and utilisation by accessing up-to-date team member availability and leave requests.
Fill gaps on the fly by publishing open shifts to an eligible pool of workers based on their availability, location, experience and specialties.
Billing
Get paid faster with billing automation
Stay in sync with GoodHuman’s built-in custom pricing and NDIS billing engine and turn a tedious, manual process into one that takes only seconds.
Generate invoices and approve them in a flash
Take invoicing from weeks to minutes with automated invoicing that calculates line items based on real-time bookings data.
Built to scale and adapt with you
From scaling NDIS teams to leading human services enterprises, GoodHuman is designed to grow.
Privacy
Identity, device and process management means only the right people access information.
Data encryption
Data stored locally in Australia, encrypted in transit and at rest to safeguard your organisation.
Integrations
Bring your HR, payroll or finance tools together with our flexible and open API
Google Partner
Cloud-based SaaS solution for 99.99% uptime and industry leading back up, disaster recovery and data integrity
