Simplify your
NDIS admin

GoodHuman is the leading platform for NDIS support providers.

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Managing services on the NDIS shouldn’t be so hard

You're in the business of changing lives, so why does it feel like you spend more time creating invoices?

Designed from the ground up for the complexities of the NDIS, GoodHuman is the all-in-one NDIS software that makes it easier to do the work that really matters.

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Easy to start, human to use

Are you a small or local NDIS business looking to get registered? Download our Audit-proof Checklist and build a compliant business from the ground up.

Download the checklist
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Explore GoodHuman's NDIS software

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Purpose-built tools to power your NDIS support services

Digital service agreements

Calendar

Rostering

Open and flexible API

CRM

Data encryption & compliance

NDIS price guide built-in

Google cloud partner

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Frontline worker app

“

Since using GoodHuman, invoicing has literally transformed into a three-minute process.

Sally Burrell
Senior Financial Accountant
“

We chose GoodHuman because of the ability to have support workers access client profiles and sign in and out of shifts from their phones.

Fiona Sammut
Manager of Support Options
“

GoodHuman is a breath of fresh air. It provides room to personalise and refine our service delivery methods.

Paul Vaccaro
Innovation and Development Manager
“

GoodHuman has helped us with faster processing of timesheets and invoices.

Danielle McIver
Senior Customer Support Manager
“

Our frontline team spent two hours every afternoon journaling customer notes. We were driven to find a solution that could help us focus on prioritising support.

Peter Ebborn
IT Manager
“

I love that it's simple to use, looks great and is a one-stop shop for all services with one system.

Ab Gadi
Founder
“

GoodHuman gives us a competitive edge over other services.

Damian Rigney
Operations Director
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FAQS

Getting Started
Billing
Free Trial
How do my team start using GoodHuman?

When you are ready, it’s easy to invite your team members to join GoodHuman. From the workspace, you will send a pre-filled email and text message invitation with a link to download the GoodHuman business app or access the workspace.

How long does it take to get set up?

Small businesses can be up and running on the same day. Larger businesses typically onboard over 8-16 weeks.

What type of support will I receive?

Our Australia-based customer success team is available during business weekdays, 9 am - 5 pm AEST. You will also have access to a comprehensive Help Centre with step-by-step support articles for every workflow across the GoodHuman workspace and business app. Your team can access these articles in the workspace or mobile app.

How secure is my data in GoodHuman?

GoodHuman’s permissions infrastructure gives you complete control over who can access information within your platform at any given time.

GoodHuman is compliant with the Privacy Act 1988 (Cth).

All data is encrypted in transit and at rest to safeguard your organisation’s data. Refer to our Privacy Policy for more detail.

How does billing work?

GoodHuman offers a free 30-day trial to all new Business accounts. Once the 30-day trial period ends, Professional users will be billed monthly (in advance). Your billing cycle begins on the 31st day of your free trial and you’ll be billed each month from that point, based on the number of active users. Enterprise users are billed annually up front.

How are users counted towards billing? And what is an ‘active user?

We employ a ‘fair pricing policy’ so that you only pay for active users. An ‘active user’ is any staff member that has logged in to the workspace in the last month, or any business app users who have completed at least two shifts. 

What are the ways I can pay?

Professional customers pay monthly in advance via debit or credit card based on the number of active users at the beginning of each billing month. 

Enterprise customers pay annually upfront via bank transfer.

Is there a minimum cost to use GoodHuman?

Yes, we have a minimum monthly charge of $250 for up to 10 active team members.

What happens if new staff join or someone leaves?

Professional users will be billed monthly from their start date, based on how many active users you have at that point in time. Enterprise users pay a fixed rate across their subscription period, so any changes in number of users won’t affect billing.

How long does the free trial last?

The free trial lasts for 30 days from when you first sign up.

Will I need to provide credit card details?

Yes, you will need to provide your credit or debit card details when you start your free trial.

How many users can get access to the trial?

You can have unlimited users in your free trial.

What features will be available?

You will have access to all of the Professional features. See the feature table above for more details.