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Welcome and thank you for using GoodHuman!
When you use GoodHuman, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices that inform the way we interact with your data.
This privacy policy describes the information we collect, how it is used and shared, and your choices regarding this information.
Last modified: 11 August 2021 Effective date: 11 August 2021
SUMMARY
This policy applies to users of GoodHuman’s services anywhere in the world, including users of GoodHuman’s apps, websites, features or other services.
This policy describes how GoodHuman and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world. This policy specifically applies to:
This policy also applies to those who provide information to GoodHuman in connection with an application to use our services, or whose information GoodHuman otherwise receives in connection with its services (such as the contact information of individuals associated with care provider partners).
All those subject to this policy are referred to as “users” for purposes of this policy. “We”, “our” and “us” refers to GoodHuman.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Good Human Pty Ltd is the data controller for your information. We process personal information inside and outside of Australia.
The data controller for the information you provide or that is collected by GoodHuman or its affiliates is:
Good Human Pty Ltd Suite 1, Level 18 227 Elizabeth St Sydney, New South Wales, 2000
Questions, comments and complaints about GoodHuman’s data practices can be submitted to GoodHuman’s data protection office through here.
We process personal information inside and outside of Australia. GoodHuman transfers information of users outside Australia on the basis of mechanisms approved under applicable laws.
GoodHuman collects:
The following information is collected by or on behalf of GoodHuman:
GoodHuman may combine the information collected from these sources with other information in its possession.
GoodHuman collects and uses information to enable reliable and convenient care services. We also use the information we collect:
GoodHuman does not sell or share your personal information to third parties for third party direct marketing purposes.
GoodHuman uses the information it collects for purposes including:
GoodHuman and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this policy.
Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. GoodHuman uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
Some of GoodHuman’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
GoodHuman may share the information we collect:
GoodHuman retains user profile and other information for as long as you maintain your GoodHuman account. GoodHuman retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. GoodHuman thereafter deletes or anonymises such information in accordance with applicable laws. If you withdraw consent to the collection or use of personal information for optional features, such as features that use your calendar or address book, GoodHuman deletes such personal information. Users may request deletion of their accounts at any time. Following such request, GoodHuman deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
GoodHuman requires user profile information in order to provide its services and retains such information for as long as you maintain your GoodHuman account.
GoodHuman retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide GoodHuman’s services, enable customer support, enhance the user experience or for other operational purposes, GoodHuman takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the privacy settings in the GoodHuman app, or via GoodHuman’s website here.
Following such requests, GoodHuman deletes the information that it is not required to retain. In certain circumstances, GoodHuman may be unable to delete your account, such as if there is an unresolved claim or dispute. Upon resolution of the issue preventing deletion, GoodHuman will delete your account as described above.
GoodHuman may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if GoodHuman shuts down a user’s account because of unsafe behaviour or security incidents, GoodHuman may retain certain information about that account to prevent that user from opening a new GoodHuman account in the future.
GoodHuman provides means for you to see and control the information that GoodHuman collects, including through:
You may also request that GoodHuman provide you with explanation, copies or correction of your data.
You can make these requests by contacting GoodHuman via hello@goodhuman.me. You can also edit the name, phone number and email address associated with your account through the Settings menu in GoodHuman’s apps. You can also look up your order and service history in the GoodHuman app.
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
As GoodHuman services evolve in line with the needs of our users, we may occasionally update this policy. If we make significant changes, we will notify you of the changes through the GoodHuman app or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
If we haven't answered your question above or you would like to learn more about getting started with GoodHuman, reach out to our team today!
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