Purpose-built features to transform your service delivery

Get everyone on the same page with GoodHuman’s all-in-one platform and comprehensive feature set of customer, workforce and billings management tools.

Your customer at the heart of every workflow 

GoodHuman’s connected customer relationship management feature ensures client records are up-to-date, easily accessed by your team and information is shared across every workflow.

Animation depicting the customer profile tab on the GoodHuman platform

CRM

Create a single source of truth

Eliminate double handling and room for booking and billing errors with rich and dynamic customer relationship management tools. Every single automation in GoodHuman is driven by each customer’s digital service agreement, their support needs, care information and more.

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GoodHuman app

Give your customers a connected experience

Empower your customers by putting the experience back into their hands. GoodHuman lets your customers manage their bookings, send messages and track their budget all from one easy-to-use app.

Build a more human picture of every customer

Everyone on the same page

One place for all your progress notes, incident reports and documents.

Wonderfully human detail

Capture a better picture of every customer with goals and care information customised for your business.

A fully connected experience

NDIS plans, notes, funding, service agreements connected in real-time.

Streamline your operations with workforce management 

Be more deliberate with how you schedule your team and even improve the way you match them with your customers — creating better outcomes for everyone.

Animation depicting the rostering feature of the GoodHuman platform

Workforce management

Improve workforce utilisation with smart rostering

Create rosters, teams and shifts quickly as GoodHuman recommends team members based on details like whether they have worked with a particular customer before and the support ratios required for the session. Recurring rosters and advanced warning management mean you only need to manage by exception — and let automation complete the rest.

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GoodHuman app

Focus your frontline team on support, not paperwork

Relieve the admin burden from your frontline staff by letting them claim expenses, manage their customer notes, incident reports and more while they’re on the move.

Give your team the tools they need to do their best work

Tidy your timesheets by keeping accurate records of when your team starts and finishes their shifts.

Ensure details are remembered and invoicing isn’t delayed by prompting team members to complete shift notes, incidents and tag goals when they are top of mind.

Equip your team with the care information they need well ahead of every shift — including customer needs, shift notes and any instructions that relate to their bookings.

Get a clear picture of your workforce capacity and utilisation by viewing up-to-date team member availability and leave.

Fill shifts on the fly by publishing open shifts to an eligible pool of workers based on their availability, location, experience and specialties.

Group, centre-based and employment NDIS services

Streamline repetitive tasks like session management, compliance, rostering, invoicing and claims with the purpose-built group services feature on GoodHuman.

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Get paid faster with billing automation

Stay in sync with GoodHuman’s built-in custom pricing and NDIS billing engine — and turn a tedious, manual process into one that takes only seconds.

Animation depicting the payments feature of the GoodHuman platform

Billing automation

Generate invoices and approve them in a flash

Save time with automated invoicing that calculates line items based on real-time bookings data. GoodHuman allows you to generate and bulk approve invoices, automatically sending them to PRODA once processed.

And if there are regulatory pricing changes? Our built-in billing engine ensures changes are reflected in real-time, so you no longer have to worry about keeping track of how every update affects your services.

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Integrations

Get everyone on the same page

You only need one platform to manage your human services delivery. Bring all your tools and data together on GoodHuman with our flexible and open API that allows you to integrate with any existing HR, payroll, finance and CRM systems.

Built to scale and adapt with you

Privacy

Identity, device and process management means only the right people access information.

Data encryption

Data stored locally in Australia, encrypted in transit and at rest to safeguard your organisation.

Compliance

Security compliance with SOC2, SOC3, ISO 27001, PCI DSS and more.

Accessibility

WCAG 2.0 compliant and continually designing with accessibility at it's core.

Everyone working together (at last)

Great things happen when humans are better connected. To learn how GoodHuman can transform the way your organisation delivers all of your services – including one-to-one core supports, plan management, support coordination and more, contact us today.

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