The operating system for human services
Purpose-built tools for NDIS organisations
A connected CRM for care information
Smart rostering tools for frontline team
Stay in sync with billing automation
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If you are unable to find the answer to your question below, our Melbourne-based team is here to answer any questions you may have. Reach out to us today.
GoodHuman is a purpose-built platform for NDIS disability support organisations. As a connected operating system, GoodHuman includes customer and workforce management, rostering, timesheets, invoicing, incident reporting and digital service agreements — providing you with a single source of truth for your whole team to work from.
The connected platform includes a workspace for your organisation’s admin staff, a business app for your frontline workers and a customer app to connect with NDIS participants.
GoodHuman was founded in 2018 by Jonathan Murray who wanted a better way to help his family discover and book trusted support services from their local community. From day one, GoodHuman has worked with incredible disability organisations who share our vision for a more connected way to deliver support. Our Melbourne-based team has now grown to over 20 employees who all care deeply about our mission to create a platform that empowers people to connect with each other to access, provide, and celebrate great support.
GoodHuman launched in early 2021 and we are now working with some of Australia’s largest and most respected disability support organisations. We work closely with our clients to co-design the experience and plan our product roadmap.
GoodHuman is the only platform for NDIS disability support organisations that syncs information in real-time through a connected operating system, putting your customers at the heart of the experience. With everyone working on one connected platform, automated workflows save hours of time that would otherwise be spent managing customer bookings, rosters and timesheets, as well as manually processing NDIS payment requests.
As repetitive tasks are automated for you so that you only ever have to manage by exception, the GoodHuman platform’s advanced notification and warnings system draws your team’s attention to tasks that require action — and automation completes the rest.
You can manage all NDIS support categories on GoodHuman, including one-to-one support, capacity building, group-based activities, supported employment. Supported independent living, support coordination, plan management and allied health coming soon.
Yes, you can support clients with multiple funding sources using GoodHuman — and we’re adding more all the time. Get in touch to discuss your requirements.
GoodHuman is offered on a subscription model charged at a monthly fee of AU$25 per team member per month. (The minimum cost per month is AU$250 for up to 10 team members).
There is no charge for your clients and their family members to access and connect with you via the customer app.
Yes, you can easily integrate GoodHuman with your existing software using our open API infrastructure. GoodHuman has a growing number of integrations available out-of-the-box. Please get in touch to discuss your requirements.
Let’s do it! Book a kickoff call with a member of the GoodHuman team today.
Your GoodHuman onboarding process will be tailored to suit your organisation’s needs. Our team will work closely with you throughout regular check-ins to configure your platform, migrate data, train your team, plan system integrations and ensure your ongoing success on the platform.
When you are ready, it’s easy to invite your customers and team members to join GoodHuman. From the workspace, you will send a pre-filled email and text message invitation to your customers and front-line team members with a link to download the GoodHuman customer app or GoodHuman business app.
Our Melbourne-based customer success team is available during business weekdays, 9-5 pm AEST. You will also have access to a comprehensive Help Centre with step-by-step support articles for every workflow across the GoodHuman workspace, business app and customer app. Your team and customers can access these articles in the workspace or mobile apps.
The GoodHuman customer app is only available by invitation from disability support organisations using GoodHuman for business to manage their services. If you have received an invitation from your service provider to join GoodHuman, simply download the app from your preferred app store and log in with the account details you were sent in your email or text message invitation.
If you would like to start managing your services on GoodHuman and have not received an invite from your NDIS service provider, talk to them about switching to GoodHuman today!
If you are still having trouble logging in and the above steps aren’t working for you, contact us today via support@goodhuman.me or 1800 HUMANS.
GoodHuman is a Google Cloud partner with all data stored locally in Australia.
Yes, GoodHuman’s permissions infrastructure gives you complete control over who can access information within your platform at any given time.
Customers can control their personal care information via the GoodHuman customer app. GoodHuman is compliant with the Privacy Act 1988 (Cth).
All data is encrypted in transit and at rest to safeguard your organisation’s data. Refer to our Privacy Policy for more detail.
Yes, your data is yours. You can access it at any time via our open API infrastructure.
If we haven't answered your question above or you would like to learn more about getting started with GoodHuman, reach out to our team today!
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