GoodHuman Support Workforce GuideDemand for NDIS services is skyrocketing. Learn how to find and keep the best support workers.
The support industry in Australia is facing a severe shortage of workers. In 2020, more than two-thirds (69%) of disability support organisations received requests for support they were unable to provide because they did not have the capacity. Shortages are an increasing problem for the industry at large and there are measures that service provider organisations can put in place right now to ensure your existing workforce is operating at its fullest potential.
A recent survey we conducted of frontline support workers found that a quarter (25%) of part-time and casual team members would like to be working more hours. We also found that staff enjoy the flexibility of part-time and casual work, so this should be considered a strength. The key is getting the balance right so that team members are working the hours they want, in the most effective way possible. As an employer, the last thing you want is some staff working 20 hours a week when they want to be doing 30, while others are doing overtime unnecessarily.
There are rostering tools out there that can help your administrators automate tasks such as filling empty shifts and managing break compliance, but these solutions often take a ‘one size fits all’ approach to casual and shift work. What they lack is a deep understanding of the NDIS and the different nature of disability support work compared to other industries such as nursing or retail.
GoodHuman is not just focused on making rostering easier. We want to help support providers to be more deliberate in the way they match their workers to customers and shifts, creating better outcomes for everyone.
The smartest rostering works with your entire operation
Technology can make rostering easier, but it’s not ‘smart’ if it runs in isolation from the rest of your operation.
GoodHuman’s platform is an entire operating system for your organisation, keeping smart rostering functions in sync with the needs of your operation. This connectivity means that scheduling is linked to your staff costs within the NDIS price guide and the Social, Community, Home Care and Disability Services Industry Award (SCHADS) award. It also serves your staff and customers by being linked to more intricate details that are essential to a smooth-running operation such as employee profiles, customer goals, history, and service agreements.
The deep integration with customers and your entire organisation makes GoodHuman’s rostering function one-of-a-kind, in that it can pair customers with team members based on any number of attributes — from their location and availability to speciality experience and whether they have worked with the customer before. What’s more, as case notes are available within the same app, staff have all the information they need to prepare them for every shift they accept.