Simplifying Support Coordination
NDIS Customer Trends and Values
On-demand panel webinar
on-demand Panel webinar
New research:
Are NDIS providers in a crisis of trust?
Between the NDIS cutting funding, the dispute over ‘value’ and the crackdown on fraudulent claims from providers - ‘trust’ is a problem that is affecting every area of the industry.
How is this issue of ‘trust’ playing out between participant and provider?
GoodHuman surveyed over 650 NDIS participants and carers in our third annual Customer Trends and Values Research Report. This webinar will showcase the findings with discussion from a panel of industry experts.
Watch the webinar recording to:
— Hear exclusive insights into NDIS participant experiences
— Get expert insights on actionable strategies to address these findings
— Listen to the discussion with like-minded leaders at support providers
The expert panel
Jo-Anne is a highly experienced industry leader, having joined Achieve Australia in 2019 as CEO to drive the strategic direction and growth of the organisation. With extensive experience in the not-for-profit sector, she brings insights from complex organisations going through periods of significant growth and transformation. Jo-Anne holds a Master of Arts (Psychology) and is a current Board member of Centre for Disability Studies.
Todd is a self-described 'political nerd' with an academic background in political leadership, party politics and disability policy — and has taught these subjects at multiple universities. He is also an NDIS participant who has Cerebral Palsy. His writing has been published in academic journals, The Conversation and the ABC. He has worked for NGOs in the Home and Living sector, working directly with other individual participants to help fill funding gaps.
Wendy has worked in Human Services and Higher Education for over 15 years. She has held leadership and management roles within higher education, finance as well as worker’s compensation, chronic disease and other NDIS sectors. Wendy currently manages a large team of Support Coordinators and Allied Health professionals with a focus on quality service provision, growth and diversification in regional Australia.
