Welcome and thank you for using GoodHuman!
These Terms of Service (“Terms”) set out our commitment to you and
govern your use of the GoodHuman Platform. Once you access and use
the GoodHuman Platform, you have agreed to comply with these
The Terms create a legally binding agreement (“Agreement”) between
you and GoodHuman. Please read these Terms of Service carefully as
they contain important details about your legal rights and
obligations. Feel free to contact us with any questions before
using the GoodHuman Platform. You can contact us at
References to “GoodHuman”, “we” or “us” in these Terms mean our
company, Good Human Pty Ltd (ACN 624 884 224). When these Terms
mention the “GoodHuman Platform”, we mean the website
the GoodHuman App (“the App”), and any other affiliated platform
that may be introduced from time to time, and the services
provided through each.
When we mention “you”, we are referring to an individual user
registered with the GoodHuman
Platform (“User”, “Service Provider”, “Support Recipient” or
“Carer/Family/Friend”). We are providing an online marketplace to
connect support communities, so “you” will mean (as the case may
be) any of the following:
Scope of GoodHuman Services
GoodHuman is an online marketplace enabling Users to publish
content, communicate and connect with each other in the
GoodHuman is a technology services provider. We do not
provide health or care services, operate as a health or care
services provider nor operate as an agent for the provision
of health or care services. Our role is exclusively to
facilitate you making connections with other Users on the
GoodHuman Platform in relation to support services.
We are not liable for any health or care services booked
using the GoodHuman Platform.
The services provided by Service Providers through the
GoodHuman Platform are non-emergency. If you need assistance
for an emergency, you must call emergency services on 000.
Your relationships (contractual or otherwise) formed with
other Users on the GoodHuman Platform are direct
relationships between you and the other User to which
GoodHuman is not a party. You are responsible for your own
actions on and in connection with the GoodHuman Platform.
You act exclusively on your own behalf for your own benefit.
The GoodHuman Platform may contain links to third party
websites. We are not liable for these third party services
or content. Links to third party website are not an
endorsement by us of any third party content or services.
As the GoodHuman Platform is an online service and due to
the changeable nature of the Internet, we do not guarantee
that the GoodHuman Platform will be error free,
uninterrupted or free of viruses. The GoodHuman Platform may
not be available from time to time (including for
GoodHuman reserves the right to modify these Terms at any
time in accordance with this provision. If we make changes
to these Terms, we will post the revised Terms on the
GoodHuman Platform and update the “Last Updated” date at the
top of these Terms. We will also provide you with notice of
the modifications by email at least thirty (30) days before
the date they become effective. If you disagree with the
revised Terms, you may terminate this Agreement with
immediate effect. We will inform you about your right to
terminate the Agreement in the notification email. If you do
not terminate your Agreement before the date the revised
Terms become effective, your continued access to or use of
the GoodHuman Platform will constitute acceptance of the
We have no control over and do not guarantee:
We do not evaluate individuals who register for an Account
with the GoodHuman Platform. You should always exercise care
and due diligence when deciding whether to engage the
service of or interact with another User on the GoodHuman
We take your privacy seriously. Our collection and use of
personal information in connection with the GoodHuman
accessed here) and in accordance with the Privacy Act 1988
We will only use the personal information you have provided
in accordance with the purpose for which it is collected,
and will not share any personal or sensitive information
about you without your express written consent.
We may retain and share global, non-identifying data
collected through the GoodHuman Platform (including for
commercial purposes such as selling global data). However,
we will not share any personal information provided by you
or any information capable of identifying you.
Your eligibility, Account and use of the GoodHuman Platform
To access the GoodHuman Platform, an individual must
register for an account (“Account”). Once access is granted,
the individual becomes a User.
To create an Account, and become a User an individual must:
By accessing or using the GoodHuman Platform, you represent
and warrant that:
In creating an Account, and as part of your continued use of
the GoodHuman Platform:
You must at all times:
A User may request a Service Provider’s services as offered
on the GoodHuman Platform and the Service Provider may
accept or decline this request. Once a request is accepted,
a booking is made between those Users. GoodHuman’s role is
limited to enabling you to connect and communicate with each
other on the GoodHuman Platform.
A Service Provider may accept or decline a request for
A User may cancel a booking. Each Service Provider will have
their own cancellation policy published on GoodHuman.
You must not use the GoodHuman Platform for any illegal or
immoral purpose or engage in any illegal or immoral
behaviour on or in connection with the GoodHuman Platform.
You are solely responsible for compliance with all laws,
rules, regulations codes and the requirements of any
Commonwealth state and local government department bodies,
and public authorities or other authority so far as these
may apply to your use of the GoodHuman Platform.
You indemnify GoodHuman from and against all actions, costs,
charges, claims and demands in connection with any breach of
You must not hold yourself out as being authorised to
exercise any responsibilities for or on behalf of GoodHuman.
You are in no way authorised to bind GoodHuman to any
contract or create any liability against GoodHuman
You have full discretion to determine when and for how long
you will utilise the GoodHuman Platform.
Terms specific for Service Providers
NDIS:if you are representing that you are a National
Disability Insurance Scheme (“NDIS”) provider on the
GoodHuman Platform, you warrant that:
Aged Care: if you are representing that you are the
provider of aged care services in Australia, you agree to
abide by the applicable aged care quality standards as set
out in the Quality of Care Principles 2014 made pursuant to
the Aged Care Act 1997 as amended or replaced by Parliament
from time to time.
Other health care practitioners/licence/approvals: if
you are representing that you are a health care practitioner
in a particular field, or that you employ health care
practitioners, you warrant that you (or your employees) are
appropriately trained to administer the health/care services
you are advertising and, where applicable, possess the
appropriate registrations and approvals to administer those
Insurance: you warrant that you hold and you agree to
maintain certificates of currency for the following
Your Conduct: in addition to your other obligations
under this Agreement, you must:
You are liable for any expenses you incur in conducting your
services through the GoodHuman Platform.
Termination and Suspension
This Agreement is effective upon being entered into and
until such time as it is terminated in accordance with this
This Agreement terminates automatically if, for any reason,
GoodHuman ceases to operate the GoodHuman Platform.
We may restrict or suspend your access to the GoodHuman
Platform or terminate this Agreement immediately, on notice
to you by email, if:
We may otherwise terminate this Agreement by giving 30 day’s
notice to you by email.
You may termination this without cause at any time by
deleting your Account or uninstalling the App.
Intellectual Property Rights and Content
For the purposes of this clause, Intellectual Property means
all intellectual property rights, including copyright,
design, patent, trademark, semiconductor, circuit layout;
trade, business, company or domain name; and know-how,
inventions, processes, confidential information (whether in
writing or recorded in any form); other proprietary rights
arising from intellectual activity in the business,
industrial, scientific or artistic fields.
The GoodHuman Platform is protected by Intellectual Property
laws. All information, text, images, graphics, logos, trade
marks (whether registered or unregistered) and video (the “
Content”) contained on the GoodHuman Platform is
owned by or licensed to GoodHuman and remains the property
of their respective owners.
Use of the GoodHuman Platform and use of and access to any
published Content does not grant or transfer any rights,
title or interest to you or the User in relation to the
GoodHuman Platform or content.
GoodHuman grants you a non-exclusive, worldwide,
non-transferrable licence to use the GoodHuman Platform and
Content solely in accordance with this Agreement.
You may submit, upload or publish Content on the GoodHuman
Platform from time to time including but not limited to
textual, audio and/or visual content and information Content
in connection with:
You grant GoodHuman an irrevocable, non-exclusive licence to
use the Content created and published on the GoodHuman
Platform under clause 6.5, including any Content created and
published on the GoodHuman Platform by a person employed by
you who is also a User.
You agree that any Content provided on the GoodHuman
Platform (whether by GoodHuman or you) may not be used on
third party sites or for other business purposes without
GoodHuman’s prior written consent, unless that Content was
already used and published by you prior to you entering into
this Agreement and/or using the GoodHuman Platform. You
acknowledge and agree that you must only make use of the
Content in good faith, particularly with regard to the
privacy and any wishes or requests of any User as
communicated to you by that User.
You may access and use the GoodHuman Platform (including any
incidental copying that occurs as part of that use) in the
normal manner for the sole purpose of connecting with other
Users for the provision of care services in accordance with
You must not add any content to the GoodHuman Platform:
You acknowledge and agree that GoodHuman retains complete
editorial control over the GoodHuman Platform and may alter,
amend or cease the operation of the GoodHuman Platform at
any time in its sole discretion.
GoodHuman’s Role, Disclaimers and Liability
We accept no liability for any part of your relationship and
interaction with other Users, including but not limited to a
User’s ability to pay for or provide services. GoodHuman
does not evaluate Users in any way and is under no
obligation to involve itself in any dispute between Users.
We provide the GoodHuman Platform and related services on an
“as is” and “as available” basis.
We do not guarantee that services will be utilised or
provided by Users on the GoodHuman Platform.
The GoodHuman Platform is provided by GoodHuman without any
warranty or condition, express or implied. To the extent
permitted by law, GoodHuman specifically disclaims any
implied warranties of title, merchantability, fitness for a
particular purpose and non-infringement.
To the full extent permitted by law, GoodHuman excludes all
liability in respect of loss of data, interruption of
business or any consequential or incidental damages.
To the full extent permitted by law, GoodHuman excludes all
representations, warranties or terms (whether express or
implied) other than those expressly set out in this
This Agreement is to be read subject to any legislation
which prohibits or restricts the exclusion, restriction or
modification of any implied warranties, conditions,
guarantees or obligations. If such legislation applies, to
the extent possible, GoodHuman limits its liability in
respect of any claim to, at its option:
Nothing in this Agreement purports to modify, exclude or
limit the conditions, warranties and undertakings, and other
legal rights, under the Competition and Consumer Act 2010
(Cth) and other laws. Any other warranties or conditions
which are not guaranteed by the Australian Consumer Law or
the Competition and Consumer Regulations 2010 are expressly
excluded where permitted, including liability for incidental
or consequential damages caused by breach of any express or
implied warranty or condition.
You agree to indemnify GoodHuman, its affiliates, employees,
agents, contributors, third party content providers and
licensors from and against all actions, suits, claims,
demands, liabilities, costs, expenses, loss and damage
(including legal fees on a full indemnity basis) incurred,
suffered or arising out of or in connection with:
Jurisdiction and Governing Law
Your use of the GoodHuman Platform and this Agreement is
governed by the law of Victoria, Australia and you submit to
the exclusive jurisdiction of the courts exercising
jurisdiction in Victoria, Australia.