Last modified: 3 January 2020
Effective date: 3 January 2020
Data collection and use
This policy applies to users of GoodHuman's services anywhere in
the world, including users of GoodHuman's apps, websites, features
or other services.
This policy describes how GoodHuman and its affiliates collect
and use personal information to provide our services. This
policy applies to all users of our apps, websites, features or
other services anywhere in the world. This policy specifically
This policy also applies to those who provide information to
GoodHuman in connection with an application to use our services,
or whose information GoodHuman otherwise receives in connection
with its services (such as the contact information of
individuals associated with care provider partners). All those
subject to this policy are referred to as “users” for purposes
of this policy.
The practices described in this policy are subject to applicable
laws in the places in which we operate. This means that we only
engage in the practices described in this policy in a particular
country or region if permitted under the laws of those places.
Please contact us if you have questions on our practices in your
country or region.
Good Human Pty Ltd is the data controller for your information. We
process personal information inside and outside of Australia.
The data controller for the information you provide or that is
collected by GoodHuman or its affiliates is:
Good Human Pty Ltd
Suite 1, Level 18
227 Elizabeth St
Sydney, New South Wales, 2000
Questions, comments and complaints about GoodHuman's data
practices can be submitted to GoodHuman's data protection office
We process personal information inside and outside of Australia.
GoodHuman transfers information of users outside Australia on the
basis of mechanisms approved under applicable laws.
The information we collect
The following information is collected by or on behalf of
GoodHuman may combine the information collected from these
sources with other information in its possession.
How we use your information
GoodHuman collects and uses information to enable reliable and
convenient care services. We also use the information we collect:
GoodHuman does not sell or share your personal information to
third parties for third party direct marketing purposes.
GoodHuman uses the information it collects for purposes including:
Cookies and third-party technologies
technologies on our apps, websites, emails and online ads for
purposes described in this policy.
Cookies are small text files that are stored on your browser or
device by websites, apps, online media and advertisements.
We may also allow others to provide audience measurement and
analytics services for us, to serve advertisements on our behalf
across the Internet, and to track and report on the performance of
SDKs and other technologies to identify your device when you visit
our site and use our services, as well as when you visit other
online sites and services.
Information sharing and disclosure
Some of GoodHuman's products, services and features require that
we share information with other users or at your request. We may
also share your information with our affiliates, subsidiaries and
business partners, for legal reasons or in connection with claims
GoodHuman may share the information we collect:
Information retention and deletion
GoodHuman retains user profile and other information for as long
as you maintain your GoodHuman account.
GoodHuman retains transaction, location, usage and other
information for 7 years in connection with regulatory, tax,
insurance or other requirements in the places in which it
operates. GoodHuman thereafter deletes or anonymises such
information in accordance with applicable laws.
If you withdraw consent to the collection or use of personal
information for optional features, such as features that use your
calendar or address book, GoodHuman deletes such personal
Users may request deletion of their accounts at any time.
Following such request, GoodHuman deletes the information that it
is not required to retain, and restricts access to or use of any
information it is required to retain.
GoodHuman requires user profile information in order to provide
its services and retains such information for as long as you
maintain your GoodHuman account.
GoodHuman retains certain information, including transaction,
location, device and usage information, for a minimum of 7 years
in connection with regulatory, tax, insurance and other
requirements in the places in which it operates. Once such
information is no longer necessary to provide GoodHuman's
services, enable customer support, enhance the user experience or
for other operational purposes, GoodHuman takes steps to prevent
access to or use of such information for any purpose other than
compliance with these requirements or for purposes of safety,
security and fraud prevention and detection.
You may request deletion of your account at any time through the
privacy settings in the GoodHuman app, or via GoodHuman's website
Following such requests, GoodHuman deletes the information that it
is not required to retain. In certain circumstances, GoodHuman may
be unable to delete your account, such as if there is an
unresolved claim or dispute. Upon resolution of the issue
preventing deletion, GoodHuman will delete your account as
GoodHuman may also retain certain information if necessary for its
legitimate business interests, such as fraud prevention and
enhancing users' safety and security. For example, if GoodHuman
shuts down a user's account because of unsafe behaviour or
security incidents, GoodHuman may retain certain information about
that account to prevent that user from opening a new GoodHuman
account in the future.
Choice and transparency
GoodHuman provides means for you to see and control the
information that GoodHuman collects, including through:
You may also request that GoodHuman provide you with explanation,
copies or correction of your data
Updates to this policy
We may occasionally update this policy. If you use our services
after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant
changes, we will notify you of the changes through the GoodHuman
app or through other means, such as email. To the extent permitted
under applicable law, by using our services after such notice, you
consent to our updates to this policy.
We encourage you to periodically review this policy for the latest
information on our privacy practices. We will also make prior
versions of our privacy policies available for review.