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Do you know what your customers love about your organisation?
What do they find challenging?
What would make them change to another service provider?
This report contains the answers to these questions, because we asked them. By surveying almost 700 NDIS participants and primary carers, the report identifies how people are accessing disability support services in Australia and uncovers what’s most important to them. This will ensure that support organisations can help deliver what customers want — not just what they need.
Read the Customer Trends and Values Report to discover:
This report helps organisations in the disability support industry to provide greater experiences for every customer — and stand out from the crowd.