Incident reporting
Automate the paper trail with incident workflows and get the right people to take action when it matters.
Our NDIS incident management system captures every incident when it happens so there are no missing pieces to the puzzle. With GoodHuman, your team can complete a report on the fly – right from their app – that gets routed to the appropriate human for a follow-up, minimising delays. Whether it’s escalating an issue, following its progress or tracking proper documentation, our NDIS reporting workflow keeps everyone on the same page. This means you can keep compliant, increase transparency and stay organised with an automated NDIS reporting workflow, so you can go above and beyond with your care.
Standardise reporting forms and workflows for your business
Set a trigger, assign actions and designate your approvers. Now you're ready to push your workflow live across your organisation.
Approve reports with confidence
Get a quick view of all the session details; including date, time, attachments and forms all visible on one screen. Complete the actions outlined in the workflow step and click next to send it onward.
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Connect the right people to solve the right problems
Create a workflow template for each type of incident and capture more detail with every report.
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Quickly build drag-and-drop Forms or use our incident-standard report to get started in seconds.
Breeze through evidencing as each incident workflow links to the customer, the team members and the service delivered.
FAQs
What is NDIS software?
An NDIS software is a solution that specialises in enabling disability service providers to operate more efficiently. Disability service providers benefit from software purpose-built for the NDIS because it allows them to maintain compliance with the National Disability Insurance Scheme requirements and automate tasks that would typically be complex and time consuming. Solutions may include features such as an NDIS CRM, disability workforce management, NDIS case note management, rostering schedulers and reporting on client care plans.
How to choose an NDIS software?
It’s important to plan ahead and choose a software that will scale with your business over the next 5-10 years. Identify all the inefficient processes in your business, as there may be an opportunity to solve multiple inefficiencies with a single solution. Some important functionality include:
- Built-in NDIS price guides
- Automated billing
- Real-time NDIS budget tracking
- Workforce rostering
- NDIS compliance management
- CRM for client case notes
What are the benefits of using an NDIS management software?
Disability support providers can overcome many of the inefficiencies in their day-to-day operations. In particular, NDIS management software helps teams save time on processes that affect NDIS compliance such as rostering, billing, service agreements, quotes, care information and incident reporting.
What functionality does an NDIS provider need to operate effectively?
Disability service providers often find themselves bringing together an expensive suite of applications to operate; a Client Management System for record-keeping, a CRM for communications, payroll and finance systems for invoicing, and rostering and time attendance software for workforce management. The best NDIS software incorporates all of these functions natively.
What is an NDIS CRM?
An NDIS CRM gives disability service providers a single source of truth for client relationship management. GoodHuman eliminates double handling and booking and billing errors with rich and dynamic customer relationship management tools. Every single automation in GoodHuman is driven by each customer’s digital service agreement, their support needs, care information and more.
NDIS rostering software typically helps administrators automate tasks such as filling empty shifts and managing break compliance. GoodHuman’s rostering functionality is natively connected to all other parts of your operation which means that scheduling is linked to your staff costs within the NDIS price guide and the Social, Community, Home Care and Disability Services Industry Award (SCHADS) award. Smart rostering also helps support providers be more deliberate in the way they match their workers to customers and shifts, creating better outcomes for everyone.
What is NDIS incident reporting software?
NDIS reporting software connects the right good humans to solve the right problems. Set your trigger, assign actions, and choose your approvers – then you're all set to roll out your workflow across the organisation.
Frontline team members can easily complete incident reports right from their app during their shift. All the key details, like date, time, attachments, and forms, are right there in one spot, making it simple to review and take action.
How does GoodHuman’s incident reporting feature work?
Frontline team members can complete NDIS incident reporting on the fly – right from their team app. This ensures that no detail gets missed so you get a full picture of the incident.
Can incident reports be customised for different workflows?
Absolutely! Set up a workflow template for every type of incident and capture more details with your NDIS reporting. You can easily create drag-and-drop forms or use our standard incident report template to get started in no time.
How does GoodHuman ensure compliance with incident reporting?
Our NDIS incident management system handles reports in real-time with automated workflows that sync with your processes so that critical information reaches the right humans. When audit time rolls around, you can track the full journey of each incident – from initial report to action and final approval – so nothing slips through the cracks.
Can I share incident reports with my team?
Absolutely! Our NDIS incident management system allows you to share reports with relevant team members within our human-friendly app. This seamless collaboration helps keep everyone in the loop, fostering clearer communication and faster resolutions when it matters most.
Why use an NDIS incident report template?
Having a ready-made NDIS incident report template ensures your support workers capture all the essential details with clarity and precision. Without it, they might overlook key information, like who was present or the witnesses’ contact details.
Since incidents are (hopefully!) rare, it’s easy for staff to forget what needs to be included, especially after a distressing event that requires NDIS reporting. A template provides a clear structure, guiding support workers to include everything necessary, even under pressure.
You can also tailor templates to suit different types of incidents. For instance, templates for suspected reportable incidents might include extra prompts, like “Reported to Authorised Reportable Incidents Approver?”—making it easy to keep things thorough and compliant.
Why are incident reports important for NDIS providers?
Incident reports are a vital part of running an NDIS-compliant organisation. They safeguard participants, uphold quality standards, and offer your team peace of mind during audit time. A clear, structured approach to documenting and addressing incidents helps ensure your organisation stays aligned with NDIS regulations while fostering a safe, supportive environment.
